Product · AI Agent QA & Observability

Your AI agent is talking. Do you know what it’s saying?

salexpress grades every agent call against your rubric, so you always know.

Schedule a Demo Back to Home

blind spots

Call Analysis

Analyzing

Agent00:04

Thanks for calling! What can I do for you today?

Customer00:09

I was hoping to get a 10x10 storage unit.

Agent00:14

Sure, our 10x10s are running at $105 a month.

⚠ Coaching moment — quoted a price before asking what they're storing

Discovery — scored against your rubric0%

Capture

Every agent call transcribed

Every conversation your AI voice agents have is captured in full, automatically.

Grade

Scored on the same rubric as reps

Agents are graded on accuracy, tone, and compliance using the same scorecards as your team.

Observe

Drift and risk flagged fast

Spot when an agent goes off-script or says something risky, before it becomes a pattern.

See how customers actually feel

Agents can complete the task and still leave someone frustrated. salexpress flags the calls where that happens.

Caller

I’ve already said this twice — can you just transfer me to a person?

Frustrated

AI Agent

I understand. Let me pull up your account and confirm the details again.

Caller

This is taking forever, I just wanted a simple answer.

Frustrated

AI Agent

Your unit is confirmed for the 1st. Anything else I can help with?

AI Agent Efficiency

61/100

17% of calls this week showed signs of caller frustration.

Treat agents like reps

Nothing goes unheard

Every agent call is transcribed and reviewed — no sampling, no blind spots.

One standard for everyone

Apply the same scorecards to AI agents and human reps for a true side-by-side view.

Catch drift early

Get alerted when an agent’s behavior starts drifting from your intended script or tone.

100%

of agent calls tracked, transcribed, and graded — automatically.

Ready to monitor your agents?

Schedule a Demo →Back to Home