salexpress combines AI grading with human calibration so every call gets reviewed against your rubric — not just the 2% a manager has time to sample.
Connect your dialer or softphone — every call is transcribed the moment it ends.
Your custom scorecard is applied to 100% of calls, with category-level detail on every one.
QA leads spot-check and calibrate AI scoring so grading stays fair over time.
Build scorecards once and apply them consistently across every human and AI-graded call.
Flag disagreements between AI and human graders and resolve them without leaving the platform.
Every score is traceable to the transcript moment that produced it.
of calls reviewed — up from the 2% most teams can manually sample.
Understand exactly what happened in your calls over the weekend — directly into your inbox.