Build a scenario with a defined customer and goal, let your reps role-play it, and score them on the exact skills that matter.
Write the persona, the situation, and the outcome you want the rep to reach. Your team role-plays against it — live, on demand.
Price-only shopper, rushed, tries to hang up fast.
Re-engage, discover the need, and schedule a tour.
Does the rep know the products, sizes, and pricing well enough to answer without hesitating?
Does the rep recommend the right unit or plan for what the customer actually needs?
Did the rep gather enough information before jumping to a pitch or a price?
salexpress looks at what went wrong on a real call, then surfaces the role-play scenario your team already built that targets that exact weak spot.
Turn this call's weak areas into targeted role-play practice.
A rushed caller opens with “how much?” and tries to hang up. The rep must re-engage, discover the need, and…